Terms & Conditions

By purchasing, accessing or using GarageCall AI, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you are entering into these terms on behalf of a business, you confirm that you have authority to bind that business.

GarageCall AI provides a tailored AI telephone receptionist service for independent UK garages. This includes the design, configuration, testing and ongoing operation of a voice agent trained on your approved garage information, together with related tools and support.

The exact features available depend on your chosen plan, telephone system and the integrations selected during onboarding.

• You must provide accurate and complete information during onboarding.
• You are responsible for approving the AI receptionist before it is made live.
• You must keep your account credentials secure and confidential.
• You must not use the service for any unlawful, misleading or harmful purpose.

Approval before deployment. Your AI receptionist will not go live until you have reviewed and approved it. Nothing is switched over to real callers without your explicit sign-off.

• Plans are billed as a monthly subscription in advance in GBP.
• A one-off setup fee is charged at the start of your engagement.
• All payments are processed securely by Stripe. GarageCall AI does not store payment card details.
• You are responsible for keeping your billing information up to date.
• We may update prices for new billing periods on reasonable notice.

GarageCall AI, our software, prompts, configurations, documentation and branding are owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the service during your subscription. Business information you provide remains yours; you grant us a licence to use it solely to deliver and improve the service.

You agree not to:

• Use the service in a way that breaches applicable UK law or regulation
• Attempt to reverse engineer, resell or misuse the service
• Upload content that infringes rights of others or is unlawful
• Interfere with the security or integrity of the service

We work to keep the service available at all times, but occasional interruptions for maintenance, updates or events outside our reasonable control may occur. We will make reasonable efforts to keep any planned downtime brief and to inform you in advance where practical.

To the fullest extent permitted by law, GarageCall AI is not liable for indirect, incidental, consequential or special losses, including loss of profits, loss of business, loss of goodwill or lost revenue. Our total aggregate liability arising out of or in connection with the service in any twelve-month period is limited to the fees paid by you to us in that period.

Nothing in these terms limits liability that cannot be excluded under UK law, including for death or personal injury caused by negligence or for fraud.

You may cancel your subscription at any time. Service continues until the end of your paid billing period, after which no further charges are taken. There are no long-term contracts and no cancellation fees.

Refunds are handled in accordance with our Refund Policy.

We may improve or update the service from time to time. We will not make changes that materially reduce the core benefit of your plan without reasonable notice.

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

For any question about these Terms, contact info@garagecallai.com.