Privacy Policy

GarageCallAI. All rights reserved.. We provide a tailored AI telephone receptionist service for independent UK garages. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, GarageCall AI is the data controller for the personal information described in this policy.

You can contact us at info@garagecallai.com for any privacy-related enquiry.

We collect only the information we need to provide, support and improve our service.

Information customers submit during onboarding

• Business details such as garage name, trading address and services offered
• Opening hours, call-handling preferences and escalation rules
• Approved FAQ content, pricing information and process notes
• AI configuration information such as greeting style, tone and boundaries

Contact details

• Names of contacts within your business
• Telephone numbers used for the AI receptionist and business contact
• Email addresses for account, billing and support communication

Payment information

Payments are processed securely through Stripe. Payment card details are never stored directly by GarageCall AI. We receive only limited information such as the last four digits of the card, the card brand, billing name and a Stripe reference so that we can reconcile payments and support your account.

Website and support information

• Basic technical information such as IP address, browser type and pages visited
• Messages you send us through contact or demo request forms

• Creating, configuring and maintaining your AI receptionist
• Providing customer support and responding to your enquiries
• Billing, invoicing and managing your subscription
• Securing our systems and preventing fraud or abuse
• Improving our service, website and documentation
• Complying with our legal, regulatory and accounting obligations

• Contract: to deliver the AI receptionist service you have purchased.
• Legitimate interests: to operate, secure and improve our business, provided your rights are not overridden.
• Legal obligation: to meet accounting, tax and regulatory requirements.
• Consent: for optional communications and, where applicable, non-essential cookies.

We do not sell personal information. We share it only with trusted providers who help us run the service.

• Stripe — for secure payment processing and subscription management.
• Essential service providers — such as our cloud hosting, database, email and telephony providers, under written agreements that require them to protect your data.
• Where we are required to do so by law, regulation, court order or to protect our lawful rights.

We retain personal information only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. When personal data is no longer needed, it is deleted or securely anonymised. Records related to payments and tax are typically retained for up to seven years, as required by UK law.

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access — to obtain a copy of the personal data we hold about you
• Right to correction — to have inaccurate or incomplete data corrected
• Right to deletion — to request deletion in certain circumstances
• Right to restriction — to limit how we process your data
• Right to object — to object to certain types of processing
• Right to data portability — to receive your data in a structured, commonly used format

To exercise any of these rights, contact us at info@garagecallai.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

We use a small number of cookies to make our website work, remember your preferences and, where enabled, understand how visitors use the site. For full details, see our Cookie Policy.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. These include encryption in transit, access controls, role-based administrator permissions and secure hosting. No system is completely secure, and we continually review our safeguards.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact info@garagecallai.com.